


If you fail this step several times, restart your phone and try again. When connecting to the device, a pop-up will appear and ask you to connect to the "SEB_ACCESS_POINT" network. It's important to stay connected to this new network.ĭepending on your phone, different pop-ups may appear during connection: If the error persists, it may be due to improper use of the phone:ĭuring the connection process, the app will automatically connect you to the air purifier. If you still encounter an error after several unsuccessful attempts:
I got 2 phones genius android#
Android phone: When connecting to the device, a pop-up may appear. The device can't connect to public networks such as those available in hotels.Ĥ. Keep your smartphone near the device and internet modem until the connection process is complete.ģ.
I got 2 phones genius password#
Check the Wi-Fi password and carefully re-enter it.Ģ. If the problem is still present, reset the appliance (hard reset).Īfter typing in your password, you encounter an error related to connecting to the Wi-Fi network.ġ. After several attempts: unplug, wait for 20 seconds, and re-plug the appliance.After several attempts: restart the Wi-Fi modem.Connection to the cloud: activate the mobile data of your smartphone.Connection to the cloud: check if the automatic reconnection to your home Wi-Fi is correct.Internet connection: check that you select a 2,4 GHz network in your Wi-Fi setting, not 5 GHz to connect your appliance.Android: you must allow the geolocation.Internet connection: be sure that the appliance that you are about to pair does not need a proxy.This option is identified in Xiaomi smartphones such as Pocophone F1 and Redmi note 8. Access Point Android: some smartphones have an option in the Wi-Fi settings to avoid the connection to a Wi-Fi which has no internet connection.įor the pairing, please deactivate this option so that the smartphone allows the connection to the appliance.


Pairing succeeded but the appliance isn't connected: if you see in the app that your appliance isn't connected, close and reopen the app.Here is the list of the most common problems and solutions by the frequency order. If you checked all these elements, and the pairing still does not work, please contact the After Sales service. It can be a compatibility issue: please check our list. The product isn't too far from the home WiFi/telephone? Your telephone isn't too far from the home WiFi/product? Did you manually enter the WiFi name who has the 5GHz? The product is compatible with 2.4 GHz, not 5GHz. The SSID that you have typed is incorrect? Did you type correctly the home WiFi password? (The maximum length of home Wi-Fi password: 64 characters). If your home WiFi needs a proxy to access internet, the pairing will not work. Your Home WiFi has an internet connection? In this case please check the following elements: If still flashing, it means that the product isn't connected to your home WiFi. If lighted permanently, it means that the product is correctly connected to your home WiFi, but the Cloud could not associate it with your account. Check if the product WiFi button is lighted permanently or flashing.
